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Responsible Gaming
Pokies123 is committed to promoting a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.
Gamble responsibly
Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. A previous win does not make another win more likely, and a loss should not be treated as a reason to continue playing or increase your stake. Take time to consider how gambling fits into your life before you open an account or place a bet.
Responsible gambling means staying in control of how much you spend, how often you play and how long you spend gambling. It also means understanding that gambling entertainment has a cost. Set a budget in advance and regard that amount as an expense, in the same way as any other leisure activity. Never use rent, mortgage payments, bills, food money, savings or borrowed funds for gambling.
- Only gamble with money you can afford to lose.
- Set a spending limit before you start playing and do not exceed it.
- Set a time limit and take regular breaks away from gambling.
- Keep gambling separate from essential household expenses.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Do not chase losses by increasing your stakes or playing for longer.
- Do not borrow money, sell possessions or use credit to continue gambling.
- Remember that gambling is not a reliable way to earn income or improve your financial position.
- Do not gamble to escape personal problems or difficult emotions.
- Keep your gambling private from children and do not allow anyone else to use your account.
It can be helpful to keep a record of your deposits, withdrawals, time spent playing and overall results. Reviewing this information may help you understand your gambling habits more clearly. If the activity is no longer enjoyable, or if you find it difficult to follow your own limits, stop playing and seek support.
Consider discussing your gambling budget with someone you trust. An honest conversation with a partner, family member or friend may make it easier to stay accountable. You do not need to disclose more information than you are comfortable sharing, but avoiding all discussion about gambling can make it harder to notice when your behaviour is changing.
Tools to help you stay in control
Account and play-management tools may help you plan your gambling and reduce the risk of spending more than intended. Depending on what is available on the website and under applicable requirements, these tools may include deposit limits, wagering or spending limits, time reminders, temporary breaks and account exclusion. Limits should be chosen carefully before gambling begins, because changing or removing a limit may not take effect immediately or may be subject to safeguards.
Deposit and spending limits
A deposit limit controls the amount you can add to your account during a selected period. It does not guarantee that you will win, and it does not automatically control the amount you may lose if you use funds already in your account. Consider setting a limit based on your entertainment budget, rather than on your income or available credit. A lower limit can provide an additional pause before more funds are added.
Time reminders and breaks
Gambling can make time feel shorter than it is. Use reminders to check how long you have been playing and step away regularly. A temporary break can be useful if you feel distracted, frustrated or unable to stop. During a break, do something away from the gambling service, such as taking a walk, speaking with someone you trust or completing another activity.
Self-exclusion
Self-exclusion is a stronger measure for people who want to stop gambling for a set period or longer. If you choose this option, follow the instructions provided through the relevant account or support process. Do not open another account or use another person’s account to get around an exclusion. If you believe you need to exclude yourself, consider also seeking independent support so you have assistance while making the change.
Account closure and restrictions
If you want to change a limit, take a break or close your account, use the available account controls or the support channel shown on the website. Account controls and requests may be subject to identity, security and responsible gambling checks. A request to close an account should not be used as a substitute for professional support if gambling is causing financial, emotional or relationship problems.
If you have asked for a restriction or exclusion, do not attempt to bypass it by registering again, using another person’s details or accessing the service through someone else’s account. Tell us through the official support channel if you believe a restriction has not been applied correctly or if you need help understanding the available options.
Recognising gambling harm
Gambling harm can affect financial circumstances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you may not immediately recognise that your gambling has become difficult to manage. No single sign proves that a person has a gambling problem, but several signs together may indicate that support is needed.
- Spending more money or time gambling than you planned.
- Repeatedly trying to win back money that has been lost.
- Feeling restless, irritable or anxious when you are not gambling.
- Thinking about gambling throughout the day or finding it hard to concentrate on other activities.
- Hiding gambling activity, deposits, losses or account statements from family and friends.
- Borrowing money, using credit or delaying bills to fund gambling.
- Selling belongings or using savings for gambling.
- Missing work, study, family commitments or social activities because of gambling.
- Arguing with people close to you about gambling or its effects.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Continuing to gamble even when it is causing financial, personal or emotional problems.
- Feeling shame, hopelessness or distress after gambling.
If any of these signs sound familiar, stop and take the concern seriously. You do not need to wait until the situation becomes severe before asking for help. Talk with someone you trust, use available account restrictions and seek confidential advice from an appropriately qualified gambling support service in Australia. Independent support can help you create a plan, understand your options and address related financial or emotional concerns.
If gambling has affected household finances, consider taking practical steps such as separating essential funds, reviewing direct debits, removing saved payment methods and asking a trusted person to help monitor spending. These steps do not replace professional advice, but they may help reduce immediate access to gambling funds while you seek further support.
If gambling has contributed to immediate financial, relationship or safety concerns, prioritise your wellbeing and contact an appropriate local support service or emergency service. If you are in immediate danger or thinking about harming yourself, contact emergency services or a crisis service in Australia without delay.
Our approach and your responsibilities
Pokies123 aims to provide clear information and practical tools that support informed decisions. We may use responsible gambling checks and account-management processes where required by applicable law, regulation or our operating procedures. These processes can include reviewing activity that appears unusual or harmful, asking questions about an account and applying restrictions where appropriate. Any action will be handled in accordance with the relevant rules and the information available to us.
You are responsible for providing accurate account information, keeping your login details secure and using your account only for yourself. Do not allow another person to gamble through your account, and do not use another person’s account. Tell us through the official support channel if you believe your account has been accessed by someone else or if you need assistance applying a gambling restriction.
Online gambling is not suitable for everyone. You must meet the applicable minimum age and location requirements before using the service. Parents, guardians and carers should take steps to prevent children from accessing gambling services, including using device security, account passwords and appropriate parental controls. Gambling products and requirements can differ between Australian states and territories, so make sure you understand the rules that apply where you live.
We encourage players to make decisions when they are calm and informed. Read the relevant terms, understand the available games and rules, and consider the possible financial impact before depositing or playing. If you are uncertain whether gambling is suitable for you, do not proceed until you have obtained independent advice.
- Decide whether gambling fits your budget and circumstances.
- Choose a limit for money and time before you play.
- Use account controls and take breaks as soon as you notice warning signs.
- Stop gambling if you cannot stay within your limits.
- Speak with a trusted person or an Australian gambling support service if you need help.
Responsible gambling information is general in nature and is not financial, legal, medical or psychological advice. Support options and legal requirements may change. For current assistance, use a reputable Australian support organisation or the official information provided by the relevant authority in your state or territory.